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Conveyancing Quality Scheme Charter

 

The CQS Client Charter

 

Buying or selling a home is one of the biggest deals most of us ever make. We want to make it as easy for you as we can and will do all we can to make sure that everything goes smoothly.

 

This Charter tells us what you can expect from us.

 

The Law Society’s Conveyancing Quality Scheme (CQS)

 

 The Law Society has set up a new quality scheme for solicitors who deal with buying and selling property.

 

We are a member of the CQS, which means that we meet the high standard the Law Society sets to ensure that we give clients a professional and quality Conveyancing service.

 

What you can expect from us

 

  • When you contact us to discuss your sale or purchase we will explain clearly the steps in the process and what you can expect from your solicitor.
  • We will tell you what the costs will be.
  • We will keep you informed of progress in your sale or purchase.
  • We will work in line with the quality standards of the Law Society’s CQS.

 

 We will:

 

  • Treat you fairly.
  • Be polite and professional.
  • Respond promptly to your enquiries.
  • Tell you about any problems as soon as we are aware of them.
  • Ask for your feedback on our service.

 

If you want to complain about a solicitor, please ask for details of our firm’s complaints procedure.

 

If you have any other concern about the firm as a member of CQS, please contact the Law Society team: cqs@lawsociety.org.uk

Hugh-Jones LLP

 

Authorised and regulated by the Solicitors Regulation Authority.Hugh-Jones LLP is a limited liability partnership registered in England and Wales (registered number OC357903, registered office as above) and is authorised and regulated by the Solicitors Regulation Authority. Any reference to partner in relation to Hugh-Jones LLP is to a member of Hugh-Jones LLP. \"The word \'partner\' is used to refer to a member of the LLP or an employee or consultant with equivalent standing/or qualification.\"

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